Privacy Policy
Last Updated: January 2025
Information We Collect
We collect information you provide directly when registering for webinars, creating an account, or communicating with our support team. This helps us deliver the educational experience you expect.
Personal Information
- Full name and email address for account creation and communication
- Phone number when you request callback or support assistance
- Payment details processed through secure third-party providers
- Company name and job title for business-focused webinar series
Technical Information
- Browser type and operating system for compatibility
- IP address and general location data for security purposes
- Device information to optimize webinar streaming quality
- Connection speed to adjust video quality automatically
How We Use Your Data
Your information helps us provide webinars, improve our platform, and keep you informed about relevant educational opportunities. We focus on practical uses that benefit your learning experience.
We send webinar reminders, recording access links, and updates about topics you've shown interest in. You control these communications through your account settings.
- Delivering webinar access and sending session recordings
- Processing payments and maintaining billing records
- Responding to support requests and technical issues
- Analyzing platform usage to improve streaming quality
- Sending relevant course recommendations based on attended webinars
- Meeting legal requirements for educational service providers
Data Protection Measures
We implement industry-standard security protocols to protect your information. Our systems encrypt data during transmission and storage.
Encryption
All data transmitted between your browser and our servers uses TLS 1.3 encryption protocols.
Access Control
Staff access to personal data is restricted based on job requirements and security clearance.
Regular Audits
We conduct quarterly security reviews and penetration testing on our infrastructure.
Payment information is processed through PCI-DSS compliant providers. We never store complete credit card numbers on our servers.
Information Sharing
We don't sell your personal information to third parties. We share data only when necessary to provide services or comply with legal requirements.
Service Providers
We work with companies that help operate our platform. These include video streaming providers, payment processors, and email service providers. They access only the data needed to perform their specific functions.
Legal Requirements
We disclose information when required by law, court orders, or government requests. This includes responding to subpoenas or investigating potential fraud.
Business Transfers
If Miravona merges with another company or sells assets, your information may transfer to the new entity. You'll receive notice before any such transfer occurs.
Cookies and Tracking
We use cookies to maintain your session, remember preferences, and understand how people use our platform. You can control cookie settings through your browser.
- Essential cookies keep you logged in and remember language preferences
- Analytics cookies help us understand which webinar topics attract most interest
- Performance cookies track streaming quality and loading times
- Marketing cookies remember which courses you viewed for relevant suggestions
Blocking certain cookies may limit functionality. Essential cookies are required for the platform to work properly.
Your Privacy Rights
You control your personal information. Australian privacy law grants specific rights regarding how we handle your data.
Access and Correction
Request a copy of your personal information through your account dashboard. You can update most details directly in account settings.
Data Deletion
Request complete account deletion at any time. We'll remove your data within 30 days, except where retention is legally required.
Communication Preferences
Unsubscribe from marketing emails through the link in any message. You'll still receive essential communications about webinars you've registered for.
Data Portability
Download your account data in machine-readable format. This includes your profile information, webinar history, and saved content.
Contact Information
Questions about this privacy policy or how we handle your data? Reach out through any of these channels.
63 Conway St, Lismore NSW 2480, Australia
We respond to privacy inquiries within 48 hours on business days. For urgent security concerns, mark your message as high priority.
Policy Updates
We update this policy when we add features or change how we handle data. Significant changes trigger email notifications to registered users.
The effective date at the top of this page shows when we last modified these terms. Continued use of our platform after changes constitutes acceptance of the updated policy.